Shipping & Return/Exchange Policy

If your order was shipped via USPS….. 

  •  In some instances, packages remain in “Label Created” for the term of its journey to you. This means the item may arrive at your door while tracking on the USPS interface is still pending. In some cases USPS choose not to scan the tracking number to get the items processed faster.


With us at Inceptions Kandle Co we look over all of our products and they are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we can replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery.

You may return your unused product within 14 days of purchase. The buyer is responsible for shipping cost on all return items.  We do not do offer exchanges at this time.

In the event the package is damaged during shipping you may return your unused item for a full refund of your purchase price, less shipping and handling within 14 days of delivery. Please contact us at for further details.